DIN support
DIN CTRL support is one mailbox: support@dinctrl.com. Free and paid users write to the same address, and a person reads every message and replies by email.
Mail from DIN comes from billing@dinctrl.com; replies go to support@dinctrl.com.
What to expect. We are a small team and answer in the order mail arrives. There is no guaranteed response time (no SLA) on any plan today. DIN runs on your own machine and keeps working without us, so nothing you capture waits on a reply.
Before you write
din statusnames every program, says whether your field is up and whether your token opens it, and says what to type next. Inside Claude Code,/din statusdoes the same for the plugin; in Cursor, OpenCode or any other agent, rundin statusin a terminal.- The guides. Install, Upgrade and Uninstall are one page each, and the command-line reference is every program's own help.
What to include
- The release: the output of
din --version. - Your platform (Linux x86-64; macOS if you were sent the build on request) and how you installed (the one-line install or the archive).
- What you ran, what you expected, and what happened: the exact command and its output, pasted as text.
- The output of
din status, and for a field that will not start, the last lines ofdin field log -n 40. - For a licence or billing question: the email address the plan was bought with.
Never send a field token, an API key, a password or a whole licence key. We never need them, and no DIN program prints a token. Read what you paste first: command output and logs can name your projects and file paths, and you decide what leaves your machine.
Licences, billing, cancelling and refunds
- Activating a licence. Activate a paid licence covers
din activate, online and offline. If a key is refused, write to support@dinctrl.com from the email address it was bought with. - Your account. Your account page on the customer portal has your licence key and the download, and its Manage billing button opens the Stripe customer portal, where you change your payment method and see your invoices.
- Cancelling. Cancel from Manage billing on your account page, or email support@dinctrl.com from the address on your account. Your paid features stay on through the end of the month you have paid for, and cancelling deletes none of your records. The refund policy has the full terms.
- Refunds. The refund policy says when a charge is refunded (in full, if you ask within 14 days of your first paid charge) and how to ask: email support@dinctrl.com from the address on your account.
Privacy and security
- Privacy requests. To access, correct or delete your personal data, write to privacy@dinctrl.com, the address the privacy notice names.
- Security reports. Report a vulnerability to support@dinctrl.com with "Security" in the subject, the address security.txt names. Include the release, the platform, the steps to reproduce and what an attacker would gain, and please give us the chance to ship a fix before you publish the details.
Contact lists every address in one place.