Billing, cancelling and refunds

This page is the how-to. The terms themselves are in the refund policy and the terms of service; where this page and those differ, they win.

What can be bought

The self-hosted plans from Starter to Small Business, billed monthly, from the pricing page. The payment page is Stripe's own: DIN CTRL never sees your card number. Agency and hosted are set up with you, Enterprise is a conversation, and annual billing is not offered: for those the pricing page takes a contact, not a card. While no checkout is open, every paid plan is a contact too. The free build needs no account and no card at all.

After you pay

Your account page on the customer portal shows your licence key and the download.
Run din activate <key> on the machine that runs your field (or paste the key into the console's settings). See Activate a paid licence.
Run din autostart on so the install checks in on its own. From 1.0.39 a paid entitlement is good for 14 days from its last check-in; din field start and din console also check in quietly once a day.

Manage billing

The Manage billing button on your account page opens the Stripe customer portal: change your card, see and download invoices, change plan or cancel. After a plan change, run din activate --renew on each install so it picks up the new plan.

A failed payment

When a renewal payment fails, your paid features keep working for 7 days while the card is retried. din license and din status say so, and from 1.0.39 the console shows a banner over every view: "Your payment failed. Paid features continue until <date>", with a Manage billing link. Update the card in the portal and nothing else is needed. If the payment is still failing after the 7 days, the install moves to Free at its next check-in.

Cancelling

Cancel from Manage billing, or email support@dinctrl.com from the address on your account.

Your paid features stay on through the end of the month you have paid for.
After that the install moves to Free at its next check-in (din license --check asks straight away). From 1.0.39 the console says "Your paid plan has ended", with the date, and that every record is kept.
Nothing is deleted. Your records, fields, routes and settings stay on your machine. Fields past Free's one keep working and can be read; a new field is refused until a plan includes it.

Refunds

A full refund is available if you ask within 14 days of your first paid charge: email support@dinctrl.com from the address on your account. A refund ends the licence and cancels the subscription. The refund policy has the full terms, including renewals.

Questions

Write to support@dinctrl.com from the address the plan was bought with. Never send a whole licence key, a field token or a card number. See Support.